Payment

Purchases may be funded using the credit/debit card of your choice. I also accept paypal.

Sales tax will be automatically added to orders in North Carolina.

 

Shipping

I use USPS First-Class mail for most small items, and Priority Mail for larger packages. 
note: If the actual cost to ship your order is less than the auto-calculated total that you are charged, I do send refunds for overages.

Tracking

When your order ships, you will receive an email notification, which contains your order and tracking numbers.

Please allow extra time for international orders and be aware that tracking is unreliable outside of the US. International shipping takes quite a bit longer; 2-3 weeks is not unusual. Buyer is responsible for any international taxes or customs fees.

Turnaround time

For retail orders, I usually ship on Mondays and Thursdays. In most cases, your items will be shipped within 4 days of your order.

For wholesale orders, please allow up to 2 weeks for packing and shipping your order. Note: if you have a tight deadline or special circumstances regarding your order, please let me know and I will do all that I can to accommodate your schedule.

 

Returns & Exchanges

I sincerely want you to be happy with your purchase.  If there is a problem with your item, please contact me with the details, and a return/exchange will be negotiated on an individual basis.  

Please contact me prior to purchase if you are unsure about an item description - I'm happy to answer any questions or comments.

 

International Customers

Please note that any international tax or duty fees are the responsibility of the buyer.

Customs or import duties are charged once the package reaches its destination country, and I cannot guarantee whether you will (or will not) be charged any additional taxes.

 

Gift Order

if you are ordering something as a gift, please let me know in step 3 at checkout.

recipients like to know who sent them their gift! i'm happy to include a short gift note to the recipient, so they'll know who to thank for sending them such an awesome gift.