ORDERING & SHIPPING
What forms of payment do you take?
Purchases may be funded using the credit/debit card of your choice. I also accept paypal.
Sales tax will be automatically added to orders in North Carolina.
How do you ship my order?
I use USPS First-Class mail for most small items, and Priority Mail for larger packages.
Note: If the actual cost to ship your order is less than the auto-calculated total that you are charged, I do send refunds for overages.
How do I track my order?
When your order ships, you will receive an email notification, which contains your order and tracking num-bers.
Please allow extra time for international orders and be aware that tracking is unreliable outside of the US. International shipping takes quite a bit longer; 2-3 weeks is not unusual. Buyer is responsible for any international taxes or customs fees.
How long will it take for my order to get to me?
Most orders ship within 5 days of placing your order. You will receive an auto notification email (including tracking info) when your order has been processed and shipped.
For wholesale orders, please allow appx 10 business days for your order to be packed and shipped. You will receive an auto notification email (including tracking info) when your order has been processed and shipped.
Note: if you have a tight deadline or special circumstances regarding your order, please let me know and I will do all that I can to accommodate your schedule.
Can I return or exchange an item I purchased?
I sincerely want you to be happy with your purchase. If there is a problem with your item, please contact me with the details, and a return/exchange will be negotiated on an individual basis.
Please contact me prior to purchase if you are unsure about an item description - I'm happy to answer any questions or comments.
Do you ship internationally?
Yes I do! I am happy to ship worldwide. Please allow extra time for international orders and be aware that tracking is unreliable outside of the US. International shipping takes quite a bit longer; 2-3 weeks is not unusual.
Please note that any international tax or duty fees are the responsibility of the buyer. Customs or import duties are charged once the package reaches its destination country, and I cannot guarantee whether you will (or will not) be charged any additional taxes.
Can I purchase a gift order?
if you are ordering something as a gift, please let me know in step 3 at checkout.
Recipients like to know who sent them their gift! I'm happy to include a short gift note to the recipient, so they'll know who to thank for sending them such an awesome gift.
COZYBLUE STITCH CLUB
How do I sign up for your stitch club?
Signing up is easy! Click here to sign up right away.
Learn more about the stitch club here, check out past patterns and see what stitch club community has been up to.
When will my card be charged?
Billing happens automatically on the 28th of each month.
When will I get my first stitch club pack?
Billing occurs each month on the 28th and I ship the pattern packs on the following 1st of the month. when you sign up, your subscription automatically starts with the upcoming payment cycle.
For example: if you join on the 5th of March, your card will be charged on March 28th, and your first pattern pack will be mailed to you on April 1st.)
I just saw the current stitch club pattern on Instagram and I love it! If I join now, can I start with that design?
Unfortunately, not at this time.
But fear not! Most stitch club patterns eventually become available to everyone as kits, pre-printed patterns, iron-ons, and/or PDF patterns. Join my newsletter to learn when new patterns are released!
How do I change my billing info/address for my stitch club subscription?
All changes to your subscription are made through moonclerk.
When you signed up for the club on my website, you created an account there, which is where you will manage any/all changes to your billing info or address. use this link: https://app.moonclerk.com/portal/oon2lx2k4e2/signin
I love stitch club so much! But I need to cancel my subscription for a few months. How do I do that?
I’m sad to see you go! But I totally understand.
To cancel your current subscription, use this link: https://app.moonclerk.com/portal/oon2lx2k4e2/signin
You are welcome to re-subscribe anytime you are ready by using the same link.
Why don’t stitch club patterns have instructions?
The stitch club designs are all brand new, and I’m stitching right along with you. Since I haven't stitched these patterns before, I don't have any stitching notes or instructions for them -- they are new to me too. I share my stitching progress on Instagram. You are always welcome to follow along there as I discuss the stitches I am using, how many strands of floss for stitches, etc.
I want to give stitch club as a gift. Is that do-able?
Stitch club makes a great gift, and you are a fantastic gift-giver! Gift subscriptions are no problem. Just use the recipient’s name and address (but your own billing/cc info) when you submit the subscription form, and I’ll ship to the address that you indicate on the form.
Please note: at this time, I don’t have an easy way to include gift notes with stitch club packs, so be sure that you let the recipient know that a gift from you is coming from me. After you sign up, you will receive a confirmation auto-email that contains info about materials and a little blurb about how the club works. I'd suggest forwarding that email to the recipient so they will be in the loop.
How can I stay in the loop about new products, announcements, and other exciting cozyblue happenings?
Staying in the loop is easy! The best way is to sign up for my twice-monthly newsletter, where I share news, coupon codes, freebies, and more. I’m also really active on Instagram, so you can follow me there.
What’s the best way to get in touch directly?
Feel free to contact me via the contact form on my website, or email me at firstname.lastname@example.org.
Please note: I do not check Instagram DM or Facebook messages as often as my email. If you’ve tried contacting me there with no response, please use the contact form on my website or send a direct email and I will reply as soon as possible.